About Airbnb Cancellation Policies

Airbnb hosts can choose among three standardized cancellation policies that protect both guests and hosts: Flexible, Moderate, and Strict.

The following rules and standards apply to all of the cancellation policies on Airbnb:

  • If the guest did not check in, the cleaning fee will be refunded.
  • The Airbnb service fee is non-refundable.
  • Airbnb will mediate when necessary and has the final say in all mediated disputes.
  • Guests can officially cancel a reservation by clicking the cancellation button on the cancellation confirmation page, located within the Dashboard under 'Your Trips'
  • Cancellation policies may be superseded by the Guest Refund Policy, safety cancellations, or extenuating circumstances.
  • Applicable taxes will be retained and remitted.

Airbnb Cancellation Policies

There are a variety of Airbnb host cancellation policies. Learn how they differ here:

1. Flexible Policy: offers a Full refund 1 day prior to arrival, except fees.

2. Moderate Policy: Full refund 5 days prior to arrival, except fees

3. Strict Policy: This policy offers a 50% refund offered until 1 week prior to arrival, except fees

4. Super Strict Policies:

The Super Strict cancellation policies are available by invitation only.

  • Super Strict 30 Days: 50% refund up until 30 days prior to arrival, except fees
  • Super Strict 60 Days: 50% refund up until 60 days prior to arrival, except fees

5. Long Term Policy

The Long Term cancellation policy applies to all reservations that have a total of 28 nights or more.

  • If the guest cancels before the long term reservation:

If the guest had booked a long term stay and cancels their agreement before the check-in date, he or she must still complete the first payment in full to the host.

  • If the guest cancels during the long term reservation:

Upon canceling a rental agreement during a long term stay, the guest must first agree to a new checkout date online. The guest must pay the host for the 30 days following the date of cancellation, or if less than 30 days remain, through the end of the original reservation end date.

How Airbnb Hosts Can Adjust Their Cancellation Policy

The cancellation policy is automatically set as 'Flexible' when you list your space on Airbnb.

To view or change the cancellation policy, visit Your Listings > Manage Listing and Calendar > Terms. The Terms section is only visible to hosts who have completed all necessary steps to list on the site.

How to Cancel a Reservation on Airbnb

How Hosts Can Cancel a Reservation

To cancel a reservation, hosts must go to your reservations, select the appropriate reservation, and cancel it. If a host needs to cancel a reservation that is less than 24 hours away, he or she should contact Airbnb.

Hosts who cancel a reservation are subject to penalities, which may include the following:

  • A cancellation fee
  • An automated review about the cancellation
  • Unavailable/blocked calendar
  • Loss of eligibility for the Superhost title

Hosts who cancel a reservation due to an extenuating circumstance may be exempt from penalties. Here is a list of such circumstances, according to Airbnb:

  • Death in the family
  • Serious illness or serious illness in the family
  • Natural disaster in the country
  • Political unrest in the country
  • Property damage
  • Maintenance issues that affect the ability to host

How Airbnb Guests Can Cancel a Reservation

Airbnb guests should visit the "Itinerary" section under "Your Trips" to check the host’s cancellation policy.

If the guest has already checked in, they must be prepared to exit the listing upon submitting the official cancellation in the Airbnb account.

Once the guest has canceled the reservation, the host will alerted by Airbnb and the listing's calendar will be opened so that other guests can consider booking it.

At the time of cancellation, Airbnb will automatically refund the guest according to the host's cancellation policy. Hosts have two days to choose to offer the guest more, directly from his or her Airbnb account.

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