About Onefinestay

Onefinestay is a luxury accommodation rental company that offers guests unique, memorable hospitality in London, New York City, L.A., and Paris. The company’s goal is to introduce a new type of travel accommodation that emphasizes making guests comfortable and taken care of. The entirety of Onefinestay’s inventory is people’s homes that are temporarily unoccupied.


Onefinestay's History

The company was founded in 2009, by their CEO Greg, after he was inspired by a trip to Italy, and witnessing the empty homes of residential Mayfair.


Things to Know about Onefinestay

  • The Onefinestay team inspects and selects every home, ensuring that every property has character, space, and comfort.
  • They personally photograph every house, so they are willing and able to answer questions about each property and help customers pick out their perfect stay.
  • Thier local service team prepares each home before guests arrive, stocking the bathrooms with toiletries and towels, and making the beds with clean sheets.
  • The Onefinestay team meets every guest at the home upon arrival and provides them with the keys to the home as well as an iphone with free data and local calls for exploring.
  • The team has a 24/7 phone line customers can call if they have questions or need help.
  • Every stay includes: Wifi, iPhone for data and local calls, a welcome to the home, toiletries, towels and linens, top-notch cleaning, 24/7 phone support, local recommendations.


How to Use Onefinestay

On their homepage, select the search bar which will show a drop down menu where users can select from available locations, features or highlights with last minute available homes. Or simply input travel location, arrival and departure dates, and number of guests the into the search box to view listings.


What People are Saying about Onefinestay

I have used many different home rental services in many countries, and this is the best BY FAR. Beautiful homes. Beautiful website. Beautiful service.” - Lynn B from the U.S.

The booking process was the best I have ever received. From the moment that I emailed through my enquiry, I had regular and prompt communication and replies. My requests were quite complex as I have three children, but nothing was too much trouble.” - Grace D from Australia


Onefinestay Customer Service


Reservations Support:

Call or email 24/7

+1 917-383-2182

reservations@onefinestay.com

UK

+44 20 7167 2524


US & Canada

+1 917-383-2182


Rest of the world

+44 20 7167 2524



Customer Service for Guests:

Paris

+33 1 84 17 71 89

paris.guests@onefinestay.com

London

+44 20 3588 0600

london.guests@onefinestay.com

New York

+1 212-906-9130

nyc.guests@onefinestay.com

Los Angeles

+1 310-594-7478

la.guests@onefinestay.com



Onefinestay International Offices

London Office

+44 800 612 4377

london.info@onefinestay.com

300 St John Street

London

EC1V 4PA

Los Angeles Office

+1 310-594-5357

la.guests@onefinestay.com

5870 West Jefferson Blvd

Studio A

Los Angeles, CA

90016

New York Office

+1 917-383-2182

nyc.info@onefinestay.com

333 Hudson Street

Unit 201

New York, NY

10013

Paris Office

+33 1 84 17 71 82

paris.info@onefinestay.com

Cour de la Maison Brûlée

89 rue du Faubourg Saint-Antoine

75011 Paris