Q: What does HomeAway Vs Airbnb inventory look like?
Q: How do the guest fees compare on Homeaway Vs Airbnb?
A: Guests who book on Airbnb are charged a 5% to 15% service fee, which is calculated from the subtotal of the reservation (the cost of the rental before any fees are added). On top of the guest fee, VAT or value-added tax also applies to airbnb rentals in the European Union, Switzerland, Norway, Iceland and South Africa.
|Rental Website||Host Fees||Guest Fees|
|HomeAway||$349 to $999 annual subscription OR 10% to 13% per booking||Guests may pay damage protection or cancellation protection.|
|Airbnb||3% per booking||5% to 15% fee depending on property.|
Q: How Do The Host Fees Compare On HomeAway vs. Airbnb?
A: HomeAway offers multiple ways for hosts to pay for their fees. Hosts can choose to pay an
annual subscription fee starting from $349 for a basic package to $999 for a platinum package.
Hosts can also choose to pay $0 upfront and 10% to 13% per booking depending on the services
they require. Hosts on HomeAway utilizing the online booking feature are also charged a 2.5%
credit card processing fee. Airbnb hosts are not charged to list their home but are charged a 3%
fee every time a booking is completed.
Q: What do HomeAway's and Airbnb's host insurance plan look like?
A: Hosts on Airbnb are covered for up to $1 million in damages caused to their property, should the issue not be able to be solved with the guest. Airbnb's host guarantee is not insurance and does not cover cash, security deposits, pets or personal liability among other things.
Hosts on both HomeAway and Airbnb are encouraged to take security deposits or offer guests
damage protection. Hosts on both platforms are also encouraged to cover themselves with
homeowner or renters insurance.
Q: Do HomeAway and Airbnb offer Customer Service?
A: Both rental providers have a comprehensive, 24/7 customer service.
Along with email support, HomeAway has an easy to reach customer support phone number for both guests and hosts. Airbnb offers a robust Help Center and also has local customer support phone numbers but they are reserved for urgent matters and can only be found by answering a series of questions, which determines the urgency of your situation.
Q: Can you explain HomeAway and Airbnb's Guest Reviews Systems?
A: Both HomeAway and Airbnb have robust review systems that are designed to only allow guests who have stayed in a particular property to leave a review.
When leaving a review on Airbnb, a guest has up to 48 hours after they submit their review to edit it. Once the review is live, both hosts and guests have up to 2 weeks to leave a public response to a review they have received.
HomeAway guests can post a review up to one year after their stay. Guests will be prompted to login to the site to verify their stay. HomeAway then sends owners an email immediately after a review has been submitted for their property and the review will appear on the properties listing page within 48 hours.
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