FlipKey Phone Number: 1-877-FLIPKEY
FlipKey Customer Service
FlipKey’s customer service agents are available for support 7 days a week during the following business hours:
Mon - Fri 8am - 9pm EST
Sat – Sun 9am – 5:30pm EST
Users can also submit the “Contact Form” on the FlipKey website providing their name, email address, and issue/inquiry for support via email.
According to tripping.com, FlipKey’s customer service team typically responds within 2 business days.
FlipKey Guest and Host Communication
FlipKey encourages travelers and guests to contact property owners directly regarding specific questions or concerns on bookings.
How to Email a FlipKey Owner or Manager
There are two ways users can contact property owners through email, depending on whether they have completed a booking or not.
For guests who have yet to make a booking:
1. Locate the property listing
2. Fill out your contact information in the form provided under the “Need More Information?” section, then click “Contact Owner” OR
3. Click the “Contact Owner” button under the listing details and send a message including dates of travel and number of guests.
Guests who have completed a booking can use their reference number and email address to initiate contact:
1. Click the “Manage your booking” tab located at the top of the homepage.
2. Enter your booking reference number, which can be found in any email from FlipKey regarding your booking request or quote. It starts with BR and is followed by digits.
*Note: Guests will only have a booking reference number if they booked online through the FkipKey website
3. Enter the email address used for booking and click the “Manage your Booking” button
4. Contact the owner through the booking portal
How to Call a FlipKey Owner or Manager
Some property owners list phone numbers under the “About the Manager” section in the listing details.
1. Locate the property listing
2. Scroll down to the “About the Manager” section
3. A phone number will be visible if the owner has chosen to provide one
FlipKey Help Center
The “Help” tab located at the top of the homepage contains three drop-down links: “How to Book,” “Write a Review,” and “Help Center.” All three link to the same Help Center, where users can find answers to common questions regarding FlipKey bookings.
Common topics of inquiry are divided into two broad sections: “Getting Started” and “My Trip.”
Under “Getting Started,” users can learn more about the following themes:
Listing with FlipKey: Information on rental regulations, fees, and procedures for users who want to post property listings
How to Find a Place to Stay: Tips for travelers on finding the best fit accommodations for their trip
Under “My Trip,” users can find articles on the following topics:
How to Find a Place to Stay: Introduction to the basics of FlipKey, such as how to search for a vacation rental and how to find out more information on property listings
How to Make a Booking: Answers to common questions or problems users might incur including how to handle error messages during payment or how to edit dates of a booking
How to Pay for my Stay: Guidelines for secure payment and smooth transactions
Cancellations and Refunds: Procedures on getting all of your money back in case of a cancellation
Problems Upon Arrival: Tips on how to handle issues with rental properties
After Your Stay: Information on leaving reviews, making claims, and damage deposits
General: Frequently asked questions on the booking process from start to finish
Additional FlipKey Resources
FlipKey also runs a blog that provides advice and information for the general public. Travelers can find articles on budget travel, travel tips, and thematic destination spots around the world.
Owners or managers can learn more about improving guest experiences and earning more money, and read about tips that all property managers should know.
The blog also posts relevant and timely information in the FlipKey News and Updates section regarding new features, upcoming events, and popular topics of discussion.
226 Causeway Street, 2nd Floor
Boston, MA 02114
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