Rental Partner
Basic Information
  • Room Type:Entire Apartment
  • Bedrooms:0
  • Bathrooms:0
  • Max Guests:0
  • Pets Allowed:No
  • kitchen
  • internet
  • balcony
  • pool
  • bed_linen_and_towels
  • wifi
  • cabletv
  • parking
  • air conditioning
  • outdoor_space
    FROM: $99 $693 $2970

    65% less than rentals in the area

    Beautiful Studio Ocean View!!!

    Miami Beach


    <span>This is a Beautiful Spacious Studio With Large Balcony! The apt easily accommodates four,New Kitchen and Bathroom! Full bed,Day bed, and Full size Murphy bed. The building comes with Russian Turkish Spa,Internet Cafe,Convenience store,Yoga Studio,Pet Grooming,Tiki Bar at Pool Area! Directly on the Ocean! Valet Parking!</span>


      My mother and I vacationed in Miami Beach, Florida checking in to 5445 Collins Avenue – Apt. 1727 on February 28, 2014 and checking out on Wednesday, March 5, 2014. We booked this apartment on the lodging accommodation website, Roomorama, on January 7, 2014. The host of the apartment was Dan Williams. I was hesitant to book through Roomorama because I had not heard of their service in the past. Roomorama proved to be pleasant to book through. The agents who helped with our reservation throughout were Mia, Marianne, and Lilly. Communicating with them was the only positive experience with this reservation. Not pleasant whatsoever was our host, Dan. When we booked the reservation, I contacted Dan via email the same day of the booking to ask him a few questions. He didn’t respond to me so I called him on January 8, 2014. He answered and I introduced myself. He said he was going through a tunnel and needed to call me back. Dan said he would call me back within 30 minutes. He did not call me back. I called him again on January 9, 2014 but was unable to leave him a voice message because his mailbox was full. I wanted to make sure that the apartment that we reserved was exactly the same one that was shown in the posting. I wanted to make sure that the kitchen was fully functional and offered a stove top (because I couldn’t see one in the pictures provided online), if the apartment offered off-street parking, and if there were beach chairs available for our use. In addition, that it was ocean view. I had asked him in the email to get back to me that day. I don’t recall if Dan called me that day but it was a fairly quick turnaround from the January 9, 2014 email that I had sent him. On or about February 1, 2014 I was researching the apartment that we booked. I came across Dan Williams website showcasing his other rental properties he has available throughout the country and internationally. I read some negative reviews from past guests which alarmed me. Therefore, I emailed Dan on February 1, 2014 stating my concern and wanted him to confirm that we will indeed be staying in apartment 1727. Dan responded to my email on February 2, 2014 stating “Yes, you will be getting apartment 1727 at the Castle beach club. The address is 5445 collins ave.” On February 28, 2014 we checked in to the apartment around 8:30 p.m. We got to the apartment and looked it over. Right away we noticed the refrigerator was not working. It was plugged in and the refrigerator light worked when the door was open. The refrigerator was completely warm and the freezer section was warm and did not have any pooling of water inside the refrigerator nor on the outside of the refrigerator. This indicated to us that the refrigerator had not been working for some time, possibly even for a few days. I emailed Dan the night of February 28, 2014 to let him know about the non-working refrigerator. Dan responded right away stating, “I will have someone check the refrigerator tommorow!! They have keys, you don't need to be there.” I then emailed Dan right back to say, “Dan, we would like to be in the unit when they come to look at the fridge. Also, there are no pillow cases for the extra pillows. There are no wash cloths either. This stay is not off to a good start. Frustrating.” Dan never did respond to this email. On March 1, 2014 I emailed Dan again stating, “Dan, can you please, please call me? One of the major reasons we chose this condo is for the kitchen. We wanted to get groceries last night. However the fridge doesn't work. Also, we want to make coffee and the two coffee makers don't work. I'm requesting all of this get fixed by noon today otherwise we want a major discount on this rental. This is a horrible experience. I will be contacting Roomorama if I don't hear from you in a few hours.” I did not hear from Dan either via email or phone call by noon so I emailed Dan again on the afternoon of March 1, 2014. I stated in my email to Dan, “Dan, you have failed to call me regarding the refrigerator status. It is still not fixed. Will it be fixed tomorrow?” I believe it was the evening of March 1, 2014 or the morning of March 2, 2014 that Dan called me and said that he contacted maintenance about the refrigerator and that he would contact housekeeping about the pillowcases, and that he does not provide washcloths. This was the last communication I had with Dan regarding the rental of his apartment. On March 1, 2014 I contacted Roomorama via email stating, “My mother and I checked in to the unit last night to find numerous things wrong with the unit. The primary problem is the refrigerator is not working. Dan said he would send maintenance to look at it today. That didn't happen. We stayed in the unit all morning into really afternoon to wait for maintenance and still no one came. I'm really, really upset because we wanted a unit with a working kitchen because we want to cook food in the unit rather than eat out. We spent our vacation money on the unit leaving a minimum budget for food. Without a fridge we can't keep anything cool. Therefore we can't make anything beside soup out of a can. I'm very upset with this experience with Dan as our host. Roomorama has been good at getting back to me. Can you please contact Dan to put an urgency on fixing the refrigerator? Otherwise, I will expect a partial refund for our stay.” Marianne at Roomaroma responded quickly that she had emailed the host (Dan) of this urgent request to get back to me. I then emailed Marianne a few hours later stating, “I sincerely appreciate you getting back to me. This puts me at ease knowing you are diligently working on this. As I mentioned, the most important item that needs fixed is the refrigerator. I would like to mention a few other things. We had also requested from Dan two pillow cases. There are four pillows total but only two pillow cases. We are using a tshirt as a pillow case. He said he would contact housekeeping for those. We have not received them yet after two nights staying here. Also, we requested wash cloths but he said they don't provide them. Just hand towels and bath towels. I'm shocked to learn that a lodging accommodation would not provide wash cloths. Another issue was when we went to use the iron that it fell apart. I'm attaching a picture of this. One other thing that we are not happy about is that the coffee pot is missing the pot itself so we can't make coffee. I would also like to note for future guests so they are not being taken advantage of that the unit was not exactly clean and orderly when we arrived. It wasn't majorly dirty but a few things: the tables were dusty so we wiped them down and also wiped down all counter space, the limited dishes (i.e. one coffee cup, one butter knife, a few spoons and forks), pots and pans were just thrown in the dirty cupboards so we felt we needed to wash them before using them and we have placed now the clean dishes on the counter rather than putting them back in the cupboards, the handle to turn on the water in the bathtub fell off, and so many other things that we are unhappy with. Again, thank you for assisting us with getting the refrigerator fixed. We are hopeful it will be fixed today so we can buy groceries and begin cooking here. If at all possible, if you could also help us to get two pillow cases as well.” Mid-morning on March 3, 2014 Marianne emailed me, “I just received his reply that he has already sent a request for your additional things tomorrow.” On March 4, 2014 Marianne emailed me stating, “The host mentioned and as per listing, that they do not provide iron and extra pillow cases. Since you stayed in the property, I requested a compensation from the host to compensate for the inconvenienced caused and he has given a $25 off per night. I have cced our finance manager herein. Ref ID #XXXX937.” (X = security purposes) I then responded to Marianne on March 4, 2014, “I want to let you know that maintenance did not come by today to fix the refrigerator nor were any of my other requests taken care of. Extremely disappointing. Upsetting to know that Dan did not care about us or our vacation experience. As I stated in my previous email, I will be contacting Paypal. In addition, I will be looking in to my options with the Better Business Bureau.” Dan never apologized for our inconvenience. He was negligent in that he did not deliver on the advertised promise that the apartment had a “New Kitchen.” Advertisement on Roomorama: Below is a list of items/things that were not specifically stated in the Roomorama advertisement; however, it’s important to note these problems/issues: •The kitchen was dirty: ketchup and mayonnaise packets were in one drawer with some dried ketchup in the drawer. The cabinets did not have many dishes and/or pots and pans available. We washed all of the kitchen utensils prior to using them and placed the clean kitchen items on aluminum foil and did not place them back in the dirty cupboards until we checked. The kitchen only had one butter knife, a couple of spoons, and two coffee pots that did not work. •The bathtub faucet handle was not secured to the dial and fell off when turning on to run the bathwater. •The clothes iron: Though this was not promised in the advertisement, there was an iron in the closet and it was severely broken. The ironing board was outside in standing position on the balcony. •Inside the living room closet was a bunch of junk. There was a shelf with miscellaneous items (i.e. broken iron, racks, extension cord) that were thrown in there. There were crumbs of food on the shelves. There were two extra pillows for the Murphy bed on the crumb-filled shelves; however, there were no pillowcases for these two pillows. The advertisement did say “bed linen” to be provided. As mentioned above, I did contact Dan and Roomorama about the missing pillowcases and Dan stated, “…they do not provide iron and extra pillow cases.” Aren’t pillow cases considered to be “bed linen?” •The clothing drawers were dirty; therefore, we did not put our clothes in the drawers. We left our clothes in our suitcases. •The balcony was promised as advertised. It has a very nice view of the Atlantic Ocean. The beach chairs were old and rusted but were useable. •The curtain rod on the sliding balcony door fell down when we opened the door for the first time. We placed it back up on the rod holder and hoped it wouldn’t fall down again. •Overall appearance: dirty, dusty, chips/gauges in tile flooring Overall, we are extremely unhappy and dissatisfied with our host, Dan, and the condition he left the apartment for our arrival. Dan was negligent in not providing what he claimed he would as per his rental advertisement on Roomorama. Dan did not care whatsoever about our vacation experience. Dan did not apologize for any of our inconveniences. On March 6, I received a $125 refunded through PayPal. We appreciate Roomorama’s commitment in helping us and doing the right thing in contacting Dan a couple of times and getting us this refunded. Still, we do not feel $125 is a fair amount of compensation for our in conveniences and the negligence by our host, Dan.

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    My mother and I vacationed in Miami Beach, Florida checking in to 5445 Collins Avenue – Apt. 1727 on February 28, 2014 and checking out on Wednesday, March 5, 2014..


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